Frequently Asked Questions
Everything you need to know about shopping with Flook The Label.
How long does shipping take?
We offer express worldwide shipping. Domestic orders typically arrive within 2-4 business days, while international shipping can take between 5-10 business days depending on your location and local customs processing.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that sale items are eligible for store credit only.
How do I know which size to choose?
Each product page features a detailed size guide and specific fit notes. If you are between sizes, we generally recommend sizing up for our knitwear collections. You can also contact our customer care team for personalized sizing advice.
Are your garments ethically produced?
Yes, sustainability and ethical production are at the heart of Flook The Label. Our collections are handcrafted by local artisans in Bali, ensuring fair wages, safe working conditions, and minimal environmental impact through small-batch production.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. If you need to make a change, please email us within 1 hour of placing your order. Once the order has been dispatched from our warehouse, we are unable to make any modifications.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna for eligible regions.